【摘要】 需求与服务的矛盾是图书馆工作永远的主题。论文以专业硕士这一特定读者群为例,分析其在利用图书馆过程中,由于自身和图书馆两方面的原因,导致与馆员发生的冲突。论文从"冲突"入手,分析了矛盾冲突的起因,并提出在读者服务中应加强与读者沟通,要做到了解读者,了解需求,才能提供有效的服务。更多还原

【Abstract】 The contradiction between demand and service is the question need to pay much attention in the work of library.Take the major master readers as an example,this paper discusses their conflict with librarian in the process of using library because of difference between readers’ demand and library service,analyzes the reason of the conflict and proposes to understand the readers and their demands, strengthen the communication with the readers in order to provide a effective library service.更多还原