【摘要】 在文献阅读及实地调研的基础上,本文提出了患者满意度的定义,建立了影响患者满意度的指标体系,介绍了粗糙集的相关概念及利用粗糙集进行评价的步骤,提出了新的约简方法,构建了基于粗糙集的患者满意度评价模型并进行了实证分析,得出了影响患者满意度的关键指标,并计算了关键指标权重,对江西省十个医院进行了综合评价值的计算.更多还原

【Abstract】 At the first,the authors posed the definition of patient satisfaction and set up the index system on the basis of the literature reading and researching on the spot.Then introduced rough set theory.At last,put forward a new reduct approach,formed an evaluation model about patient satisfaction based on empirical analysis,obtained the key evaluation indexes of patient satisfaction,calculated the weight of key evaluation indexes,and computed the comprehensive value of ten hospitals in Jiangxi province.更多还原