【摘要】 目的:构建医院调剂部门的绩效管理体系。方法:制订量化的绩效考核标准,建立垂直和360度相结合的绩效考核法,密切绩效考核与个人奖惩相结合以及加强绩效诊断和反馈。结果与结论:实施绩效管理后,调剂部门取得了个人绩效和部门绩效双赢,工作质量有了明显提高,患者、员工和主管领导的满意度均明显上升。更多还原

【Abstract】 OBJECTIVE: To establish the performance management system in the dispensing department of hospital. METHODS: The quantified assessment criteria as well as the method of vertical and omnidirectional assessment were established, The result of assessment was closely related to the personal reward. The evaluation and feedback of performance management were strengthened. RESULTS & CONCLUSION: After the realization of performance management,the performance of both individuals and the dispensing department have been greatly enhanced. The performance quality is evidently improved, as well as the extent of satisfaction from patients, hospital staffs and people in charge.更多还原