【摘要】 针对图书馆流通部门及流通馆员的工作现状,提出流通馆员负面情绪的管理问题,列举和总结负面情绪在工作中的主要表现及造成的不良影响;从工作因素、个人因素和人际关系因素三个角度分析负面情绪的形成。在此基础上,从个人调节和图书馆组织干预两大途径提出对流通馆员负面情绪实施有效管理的方法与措施。更多还原

【Abstract】 This article discusses the negative emotional management in view of the present situation of the circulating department and circulating librarians. Firstly, it enumerates the phenomena of the staff negative emotions and influences. And then it analyzes the phenomena in terms of the working circumstances and personal physical conditions of circulating librarians. In the end, the article also shows an effective way to minimize the effects of negative emotions of librarians in the circulating department.更多还原