【摘要】 通过论述影响数字参考服务的主要因素,探讨数字参考服务的不足之处,提出开展数字参考服务的策略:慎重决策、重视电话咨询、完善E-Mail和Web表单咨询、开展合作数字参考服务、根据用户需求设置与调整数字参考服务等;阐明数字参考服务不是图书馆唯一的参考服务模式,只有根据各馆的实际情况选择适当的模式,才能为用户提供更好的信息服务。更多还原

【Abstract】 By discussing the major factors that affect digital reference service, the paper points out the existing deficiencies of the service. Then it gives some advice on how to offer digital reference service to meet users’ needs. The paper also mentions that there are no fixed ways for digital reference service in a library. In order to offer better information service, every library needs to find its own way to provide digital reference service properly.更多还原