【摘要】 根据数控机床生产厂的实际需要,设计了数控机床顾客满意度测评程序。对测评实例进行了分析,根据分析结果,进行了数控机床顾客满意度改进提升措施的研究。提出了以顾客为中心的生产经营理念,加强服务质量,同时利用信息技术,提升数控机床顾客满意度。更多还原

【Abstract】 According to the need of the manufacturing of CNC machine tools, the paper studies on the evaluating program of the customer satisfaction of CNC machine tools. After analyzing the evaluating example, studies on the measures of increasing the customer satisfaction of CNC machine tools. The paper proposes the customer oriented concept of production and management, as well as the measures of improving the service quality and ultilizing information technology to increase the customer satisfaction of CNC machine tools.更多还原