【摘要】 呼叫中心系统涉及了交换技术、计算机技术、计算机电话集成技术、数据仓库技术和管理科学等诸多方面 ,目前已逐步发展成各行各业为客户提供服务的重要方式。分析了呼叫中心的主要技术 ,结合供水行业客户服务系统的开发 ,论述了 CTI技术在呼叫中心系统开发中的应用更多还原

【Abstract】 Call center system relates to switching,computer,CTI(Computer Telephony Integration),database warehouse technology and management science,and nowadays becomes a vital mode for all businesses to serve their customers.This paper analyzes main technology of Call Center,and discusses application of CTI technology in development of Call Center System by giving an example of Customer Service System in water supply business.更多还原