【摘要】 在呼叫中心的建设中 ,为用户提供更为方便、灵活接入方式在电子商务迅速发展的今天 ,显得尤为重要。结合实际开发中的经验 ,介绍了在Internet呼叫中心平台上的一些研究成果 ,并讨论了其主要功能 (点击通话、协同浏览、实时电子邮件处理和文本交谈 )和实现方法更多还原

【Abstract】 With the growth of electronic commerce, businesses must meet customers′ communication needs by offering diverse multimedia interactions for complete convenience, choice and ease of use. Offering Web based services is critical to provide better communications means. In this paper, we present an account of current research efforts on Internet call center, and discuss the concept,implementation about VoIP,Collaboration browsing,Real E mail handling and Text chatting.更多还原