【摘要】 21世纪是知识经济的时代 ,网络化的服务手段赋予图书馆参考咨询工作以新的特点 ,同时也给从事参考咨询工作的人员提出了新的挑战 ,建立新的服务观念和服务模式 ,已成为参考咨询工作发展的必然更多还原

【Abstract】 The new century is the era of knowlege economy.The serving means of the network bestows the new characteristics on the referential and advisory work of the library,and at the same time puts forward a higher demand to the staff.Therefore in the new situation,it is necessary to set up a new service idea and standard for the referential and advisory work.更多还原