【作者】 刘源；

【导师】 张振刚；

【作者基本信息】 华南理工大学 ， 管理决策与系统理论， 2013， 博士

【摘要】 我国研究生教育正处于迅速发展阶段，随着研究生数量的增加和学位类型的日益丰富，我国研究生教育发展中的质量问题也日益凸现，这些问题引起了人们的广泛关注和重视。研究生教育是典型的利益相关者活动，教育管理者、培养高校、用人单位、在读研究生及其家庭等各类利益相关者对研究生教育的各个方面都有重要影响。随着社会经济的持续发展和研究生教育质量观的不断变化，研究生教育质量势必会向着全面满足甚至超越利益相关者期望的方向演变。然而在资源有限的现实条件下，要满足所有利益相关者的所有需求是不切实际的，因此需要从利益相关者对研究生教育质量最关键的需求出发，找出满足需求的最重要的质量表征，采取切实有效的质量保障措施，合理配置和高效利用资源，进而提升利益相关者的总体满意度，最终有效提升研究生的教育质量。本文在对现有研究文献进行归纳和总结的基础上，综合运用质量功能展开理论、系统理论、利益相关者理论、教育管理理论和质量管理理论和方法，构建了研究生教育质量功能展开模型；以相关者需求——质量特征——质量保障为思路，围绕利益相关者的需求，配置研究生教育质量特征并采取质量保障措施，把相关者需求转变为研究生教育活动中的参与者和管理者都能够理解和执行的具体信息，以便于研究生教育质量管理和质量改进活动的开展。在借鉴前人研究的基础上结合对专家学者的访谈，分别对相关者需求、质量特征和质量保障进行了一阶展开和二阶展开分析，构建相关者需求——质量特征相关矩阵和质量特征——质量保障相关矩阵，并以广东省典型高校为例，对模型进行了实证研究验证和具体应用。实证研究结果表明：（1）研究生教育相关者需求包括发展成就、互动关系、基本条件3个高阶维度，研究生教育质量特征包括声誉性、可靠性、响应性、关怀性4个高阶维度，研究生教育的质量保障包括高校管理、学生参与、政府管理、社会协作4个高阶维度，且质量保障对质量特征、质量特征对相关者需求均有较强的直接影响关系。（2）利益相关者最期望研究生教育满足其发展成就需求，最重视研究生教育的声誉性质量特征，并认为高校内部的管理机制是最有效的质量保障措施。（3）不同类型的利益相关者对研究生教育需求有显著差异，用人单位和在读研究生对互动关系需求的重视程度都显著高于政府教育管理部门；不同学历和不同类型的利益相关者对研究生教育质量保障的看法也有显著差异，拥有硕士学历和本科学历的利益相关者对社会协作保障措施的重视度都显著高于本科以下学历的利益相关者，在读研究生对政府管理保障措施的重视度显著高于用人单位，培养高校对政府管理保障措施的重视度显著高于在读研究生。研究的主要创新点如下：（1）将广泛应用于工业制造业领域的质量功能展开概念和方法引入研究生教育质量管理领域，一方面为我国研究生教育质量管理研究提供了新的视角，另一方面也拓展了质量功能展开方法的应用范围。（2）从利益相关者的视角出发，以利益相关者的满意度作为评价研究生教育质量的依据，根据关系、影响、成本三维度模型划分研究生教育核心利益相关者，以提高核心利益相关者需求的满足程度作为研究生教育质量管理的切入点。（3）在模型应用中，综合运用了传统质量屋计算方法和集值迭代法，汇总多位专家的评分结果后得到完整的相关者需求——质量特征相关矩阵和质量特征——质量保障相关矩阵，根据相关者需求要素权重矩阵，计算出质量特征要素权重矩阵和质量保障要素权重矩阵。本研究通过建构与应用研究生教育质量功能展开模型，有助于丰富和拓展高等教育质量管理理论体系，并为教育管理者制定研究生教育发展战略提供决策参考。更多还原

【Abstract】 Chinese graduate education is in the rapid development phase, the number of student isincreasing with the degree types becoming tremendously various. However, the developmentcomes along with some quality issues, and causes widespread concern. The graduateeducation is typical stakeholder-related activities, experts and administrators, students andtheir families and some other stakeholders have influence in the whole process of graduateeducation. The expectations for the graduate education change with times, therewith theupdates of education quality concept, the requirement for the quality of graduate educationgets much higher, to meet or even to surpass the consumers’, the stakeholders’expectations isthe growing tendency. However, in the reality of limited resources, to meet all theexpectations of all the stakeholders is obviously unrealistic nor infeasible, therefore, graduateeducation should find the way to keep balance in such a multiple expectations situation, andshould allocate resource efficiently, take the most effective quality assurance means, in orderto meet the needs of the most important priority, to ensure the quality of the most prominentquality characteristics.On the basic of generalization and summary in existing literature, this research builds thegraduate education quality function deployment basing on the theory and method of qualityfunction deployment, stakeholder and quality management. In the way of ‘stakeholderdemands-quality characteristics-quality assurances’, the paper configures the graduateeducation quality characteristics and quality safeguards around the stakeholder’s requirements,and transfers the stakeholders’ demands to the specific information that the participators andadministrators can understand, so that they can carry out the graduate education qualitymanagement and improvement. On the basis of the predecessor’s studies, futher analysisseparately on the stakeholder requirements, quality characteristics and quality safeguards viathe theoretical deduction and build the stakeholder requirement-quality characteristicscorrelation matrix and quality characteristics-quality assurances correlation matrix.Considering the availability and representativeness of the data, Guangdong graduate is chosento be the object of empirical study, to test and applicate the model.The main results of empirical research can be summarized as follows:(1) According tothe analysis of components of the graduate education quality function deployment model, therequirements of the graduate education stakeholders includes basic demands, interactdemands and growth demands3higher dimensions, and the graduate education characteristicsincludes fame, responsiveness, dependability and empathy4higher dimensions, graduate education quality assurances includes highschools management, student participation,government administration and social association4higher dimensions, and there aresignificant relation both between the stakeholder demands and quality characteristics, andbetween the quality characteristics and quality assurances, which can be applied in the model.(2) According to the application of the graduate education in Guangdong Province, thestakeholder most value the graduate education’s ability which can satisfy the growth demands,most value the graduate education reputation of quality characteristics, and the interiormanagement mechanism of colleges and universities is the most effective and importantquality safeguards.(3) According to the analysis of the impact of the stakeholders’ personalcharacteristics in the application of the model, various stakeholders have significantlydifference on graduate education demand. Employees of firms and enterprises have a markedhigher demand in interaction than government agencies and staffs, graduate student also havea marked higher demand in interaction than government agencies and staffs. Stakeholderswith different education degree and types have a significantly difference views on graduateeducation safeguards. Stakeholders with a master degree and a bachelor degree attach moreimportance to social association quality safeguards than one with a lower degree. Graduatestudents value the government administration quality safeguards much more than employeesof firms and enterprises and government agencies and staffs.The main innovative points of research can be summarized as follows:(1) Introduce theconcept and method of quality function deployment to graduate education qualitymanagement, which is widely used in the industrial manufacture.(2) Based on the theoreticalanalysis and expert interviews, to separately analysis the quality characteristics and thequality assurances.(3) The correlation matrix of the model is determined by set-valuediteration method, which can improve the objective reasonableness of the research results thatcombine the score results of several experts.The construction and application of Chinese postgraduate education quality functiondeployment model can help to enrich the theory research of higher education qualitymanagement system, also provides decision-making reference for education managers.更多还原