【作者】 郭迅华；

【导师】 陈国青；

【作者基本信息】 清华大学 ， 管理科学与工程， 2005， 博士

【摘要】 企业信息化成长过程的研究旨在考察企业引入、应用现代信息技术时所经历的一般性过程,并致力于揭示其中的内在规律。利用2002年调研获得的实际数据,本论文首先对信息化成长领域的经典Nolan阶段理论进行了统计分析考察。结果表明,中国企业的信息化开支变化在总体上与该该理论相符,但个体上则存在很大差异。信息化开支指标不能直接适用于个体企业的信息化成长分析,但与技术扩散指标相结合,可以对企业群体的总体信息化进程作出有效的考察。基于此,我们对中国企业网络时代中的总体信息化进程进行了阶段分析,并探讨了不同类型企业中的不同规律及其成因,进而展开了企业个体内部和总体两个层面上的进一步研究。在个体层面上,案例分析指出,企业内部信息技术的扩散与信息管理的组织学习之间存在着上下两个方向上的互动。从而,我们围绕渗透度和扩散度的概念,提出了一个旨在对企业信息化发展中的不同状态加以判别的指标模型,并通过2004年以来的调研数据对之进行了检验。同时,我们归纳并验证了描述企业信息化投入及管理状况的六个维度,从而形成了一个在企业的层次上分析信息化发展阶段的较为完整的框架,并以之对中国企业的信息化发展状态以及信息化建设投入和管理状况进行了衡量。在总体层面上,我们延续从一种影响广泛的模型(TAM)入手,构建并检验了一个分析中国企业信息技术采纳特征的研究模型,阐释了中国企业对各种主要信息技术和信息系统应用类型的采纳特点。这些研究成果在理论方面对国外的相关研究进行了发展,解答了其中一些长期受到争议的问题,并形成了用于分析企业信息化进程的一个较为完整的体系;在实践方面,解释了中国企业信息化建设中的一些内在规律特点,对于中国企业的信息化建设与管理工作具有较为直接的指导意义。更多还原

【Abstract】 The research on IT/IS growth process has been aimed at discovering the generalrules and driving factors while organizations adopt and implement innovativeinformation technologies. In the light of data collected from Chinese companies in2002, we first re-assessed a classic theory in the IT/IS growth research area, namelyNolan’s stages hypothesis. We found that the S-shaped aggregate IT/IS spendingcurve is not as closely related to organizational learning regarding IT/IS management,as implied in Nolan’s model. Instead, aggregate IT/IS spending is related to the ITdiffusion process among the population of companies and could be utilized to studythe overall IT/IS growth process. Based on this finding, we re-considered the Chinesecompanies’ IT application history over the Network Era from a perspective of ITdiffusion stages, and compared the different characteristics of different types ofcompanies. Furthermore, we carried on indepth studies on both the individual andaggregation levels of Chinese companies.At the individual level, we revealed the relationship between intre-firm diffusionand IT/IS management with a case study regarding a large company. Consequently,we proposed a model centering at the degrees of diffusion and permeation to studyfirm-level IT/IS growth process. With data collected in 2004 and 2005, we tested andproved the insightfulness of this model and evaluated the IT/IS application status andmanagement situation of Chinese companies. At the aggregation level, we analyzedDavis’ Technology Acceptance Model (TAM), a well known model for IT adoptionand diffusion which was based on behavior principles. We adapted this model from aperspective of organizational behavior and proposed a research model to study thecharacteristics of Chinese companies’ IT/IS adoption. We also tested the model withsurvey data, while explaining some patterns in the adoption of various technologiesand systems in Chinese companies.From the theoretical perspective, the research of this paper developed the relatedwork in the MIS area, cleared some widely-debated ambiguities, and proposed arelatively integrated framework for IT/IS growth study. From the practicalperspective, we revealed and explained some patterns and rules in the IT/ISapplication of Chinese companies, which could be useful for future practice in IT/ISmanagement.更多还原