【作者】 汤洪涛；

【导师】 程耀东； 唐任仲；

【作者基本信息】 浙江大学 ， 机械制造及其自动化， 2004， 博士

【摘要】 本文结合国家自然科学基金资助项目——过程管理的理论与方法及其实施应用研究(编号：70071029)和浙江省科技计划资助项目——动态制造过程管理技术研究开发与实施应用(编号：011106241)，对业务过程管理实施方法的体系结构、绩效驱动业务过程管理实施方法论、业务过程建模技术、业务过程绩效测评技术、业务过程诊断析技术以及集成业务过程管理支撑软件系统的设计与实现等进行了系统的研究，为企业实施业务过程管理提供理论方法上的指导和软件工具的支持。 第一章分析了现代制造企业所面临的竞争环境，系统回顾和阐述了业务过程管理的发展历程和研究现状，提出了本文研究的目标和内容。 第二章研究和分析了业务过程管理的思想，建立了业务过程管理实施方法的三层体系结构；基础理论层，系统地探讨了业务过程管理的理论基础；实施方法论层，提出了绩效驱动的业务过程管理实施方法论；使能技术层，分析了业务过程实施方法论需要的各种常见使能技术，识别和详细剖析了其中的六项使能技术。 第三章提出了由过程视图、目标视图、组织视图等三视图组成的业务过程模型，分析提出了各个视图的任务、表达方式、基本建模元素及元素之间的关系。提出了利用Petri网检验业务过程模型(过程视图)结构合理性的方法和利用计算机仿真技术分析业务过程模型的动态性能的方法。 第四章研究和分析了业务过程绩效测评模型的特点，分别从利益相关者视角和业务过程活动视角分析了业务过程绩效测评模型，建立了业务过程绩效测评模型。提出了业务过程绩效测评指标识别方法。分析了业务过程绩效数据获取方法和业务过程绩效数据获取的成本／效益。最后提出应用距离综合测评方法对业务过程绩效进行综合测评。 第五章研究了业务过程诊断技术，提出了业务过程诊断模型。提出了利用一套业务过程绩效测评指标监控业务过程的运行状态，并通过这些指标判断业务过程是否出现问题(症状)。根据业务过程症状与其影响因素是否可以量化的特征，针对无法对这些影响因素进行量化的情况，提出基于关联图和层次分析法的分析方法。研究了从关联图到递阶层次结构的转换规则，并根据业务过程分析要求建立了含有子层次的递阶层次结构的虚拟节点添加规则。针对影响因素可以量化的情况，提出基于因果关系式的分析方法。 第六章首先分析了目前业务过程管理支撑软件的不足，提出了集成业务过程管理支撑软件系统。分析了系统的整体非功能性需求。分析了系统的导航平台功能需求、应用子系统的功能需求、参考库子系统的功能需求，建立了集成业务过程管理支撑软件系统体系结构并实现了原型系统。摘要第七章总结了本文的主要研究成果和创新点并指出了今后进一步研究的方向。 业务过程管理、业务过程再造、业务过程改进、过程管理体系结构、绩效驱动、业务过程管理方法论、业务过程建模、业务过程分析、业务过程绩效测评、集感囚仑务过程管理支撑软件系统更多还原

【Abstract】 This dissertation, with financial support by National Natural Science Foundation of China (No.70071029) and Provincial Science and Technology Plan of Zhejiang province (No.011106241), will study the theory and method for Business Process Management (BPM) implimentation systematically. Based on the analyzing of the state of arts of BPM research, this research focuses on BPM implimentation architecture, performance driven BPM methodology, business process modeling technique, business process diagnosing technique, business process performance measurement technique and integrated business process management support software system (IBPMS3), etc. The aim is to support the BPM project implementation in enterprise with theory, techniques and software tools.In chapter 1, the focus will be on the analysis of the competitive environment of today’s manufacturing enterprises, review the development history and the state of arts of BPM. Then, the research objective and content of this dissertation are proposed.In chapter 2, first me thinking in BPM is discussed, then a 3-layer BPM implimentation theoretical architecture is established. In theory layer, the theories underlying BPM are systematically discussed. Then, in the methodology layer, a performance driven BPM methodology is proposed. Finally, in the enable techniques layer, the usually used enable techniques are reviewed. Under this architecture, the six key techniques are identified and their main usage in BPM project implementation are discussed.In chapter 3, a multi-view business process model is established which, describes a business process model using process view, objective view and organization view. The tasks, description method, base model elements and their relationships are discussed. Petri net is employed to analysis the structure soundness of the business process model and discrete event system simulation method is used to dynamically analyze the business process performance.In chapter 4, the characteristics of business process measurement is analyzed, from a discussion of both stakeholders and activities views, a business process measurement framework is established. A business process measures identification method is proposed. The business process measurement data obtaining approaches and their cost/benefit are analyzed. And finally, the distance comprehensive measurement method is employed to measure the comprehensive business process performance.In chapter 5, a business process diagnosis model is proposed. A set of business processperformance measures are set as the indicators to monitor the operating state of the business process, and they are used to identify problems. According to whether the problems and its causes are quantifiable, two diagnosis routines are argured. If at least one of the causes are not quantifiable, a method based on AG and AHP is proposed. Algorithms are proposed to transform AG to analytic hierarchy structure and add virtual node to those analytic hierarchy structures with sub-hierarchy. Then AHP is employed to analyze the root causes’ effect to the business process failure mode quantitatively. If all the causes are quantifiable, a quantitative relations analysis method is presented.In chapter 6, the shortcomings of current business process management support software tools are analyzed and an integrated business process management support software system (IBPMS3) is proposed. First, non-functional requirements of the system are discussed, then the functional requirements include navigational platform, application subsystem and reference warehouse subsystem are analyzed. A framework for IBPMS3 is established and a prototype is developed.In chapter 7, the research in this dissertation and future research directions are summarized.更多还原