The employee's individual performance includes not only the roleperformance, but also the behavior performance. The current research andpractice of management have testified that behavior performance plays anotable role in the development of the whole organization. The organizationcitizenship behavior (OCB)is one kind of behavior performances. OCB isspontaneous behavior, and it's not rewarded or directly discerned by theorganization, but it can improve the function and efficiency of the organizat...
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