【作者】 徐宣国； 李向阳； 王军；

【Author】 XU Xuan-guo, LI Xiang-yang, WANG Jun ( School of Management, Harbin Institute of Technology, Harbin 150001 , China; National Philosophy Social Science Innovation Base of Technology, Policy and Management, Harbin Institute of Technology, Harbin 150001, China)

【机构】 哈尔滨工业大学管理学院；

【摘要】 客户订单解耦点的定位是一个群决策过程,涉及客户,供应商和制造商等。在其定位的过程中,由于客户、制造商各功能部门对定制的考虑角度、评价标准、领域知识的不同,从而导致冲突的产生。本文在分析解耦点定位冲突产生的原因和特点,并对其进行形式化描述的基础上,提出了分段式冲突消解策略。即首先将多个客户需求聚类,然后基于系统论,将群体需求作为一个参与方与制造商各功能部门统一决策,给出决策了模型。更多还原

【Abstract】 Positioning of customer order decoupling point is a group decision process, which includes customer, supplier and manufacturer. Interference can not be avoided for each decision maker’ s own benefits. In this paper, reason of interference and its mathematics description is offered. Then, interference solving strategy is studied, which consists of two steps: the first one is to cluster different customer’s demand, and the second, customer and all units of manufacturer make decisions together, and a decision model is given.更多还原