【摘要】 以上海大学为实证研究对象,从不同学历、不同学科用户利用电子资源的满意度、利用电子资源的目的和利用电子资源的频率,分析电子资源的用户满意度。此外,采用相关分析方法分析影响电子资源用户满意度指标的相关程度,采用定性和定量相结合的方法对电子资源的用户满意度进行全面研究。更多还原

【Abstract】 Using Shanghai University as the object of empirical research, the paper analyzes the customer satisfaction index (CSI) of electronic resource from the perspectives of the users with different academic degrees, different subjects, their using purpose and using frequency. Besides, the paper employs the relevance analysis method to construe the correlative degree among the impact indicators of the CSI of electronic resource, and to analyze comprehensively the CSI of electronic resource by introducing some qualitative and quantitative means.更多还原