【摘要】 宾客互动是饭店互动质量管理模式中的重要因素,但它又是饭店管理中易被忽视的方面。本文对宾客互动的重要性、互动形式作以阐述,并对如何加强宾客互动管理提出几点意见。更多还原

【Abstract】 Guest-interaction is an important factor in interaction quality management mode of hotel, however, it is commonly disregarded in hotel management. The article expounds the importance and forms of Guest- interaction. It proposes several suggestions about how to strengthen the management of Guest-interaction.更多还原