【摘要】 根据评价第三方物流客户服务绩效的KPI指标体系,考虑到评价过程中信息的不完全性以及评判者思维模糊性的特点,将综合评价中传统的信息集结算子推广到更一般的三角模运算上,以此建立了基于三角模算子的第三方物流客户服务绩效的灰色模糊综合评判模型。作为综合评价中传统信息集结算子的推广,该模型具有更广泛的适用范围。更多还原

【Abstract】 According to the key process index(KPI) system on third party logistics’ performance of customer service,the paper set up the grey fuzzy comprehensive evaluation model based on triangular norm from the viewpoint that the information and valuator’s thinking for evaluation are often imperfect and vague.In this model,we use triangular norm to generalize the classical operators which often used in comprehensive evaluation.Thus,the model introduced by us has more extensive application scope.更多还原