【摘要】 从学校公共关系角度,揭示了高校图书馆服务礼仪对图书馆形象和高校形象所具有的形象外显和形象隐喻价值,论述了“规范的服务礼仪”的基本要求,探讨了在服务礼仪的教化和培训中内化和外化相结合的方式。更多还原

【Abstract】 From the angle of university public relation,this paper has revealed the metaphor value of service etiquette the image outside announcing,expounded the basic requirement of "standard service etiquette",and explored the melting pattern in enlightening education and training of serving the etiquette with inside way with outside way.更多还原