【摘要】 从对山西一家四星级酒店英语培训状况的问卷调查结果分析入手,指出目前酒店在英语培训过程存在的一些误区,提出了要想提高山西省星级酒店涉外服务水平应对市场竞争能力必须重视的工作及要了解相关注意事项。更多还原

【Abstract】 Starting with the questionnaire result analysis of English training at a four-star hotel in Shanxi,this paper points out some misunderstanding of hotel English training at present,puts forward that market competition should be paid attention to to improve the service proficiency concerning foreign affairs of super hotels in shanxi.This paper also suggests some related points that should be concerned.更多还原