【摘要】 随着高速公路规模的日益扩大,公众对高速公路的服务要求也日渐提高,单一的服务已经不能满足公众的需求,而利用高速公路现有的网络资源,发展高速公路呼叫中心系统,将在客户与高速公路管理者之间架起一座沟通的桥梁,使客户能够得到更好的服务,同时它也将促进高速公路管理企业改进服务水平,树立企业品牌形象,从而使得高速公路得到更大的发展。更多还原

【Abstract】 The single highway service can not meet people’s demand with the scale of highway enlarged and higher demand on it.However,developing call center system in highway service,which can use present net resource,is a bridge between customer and highway manager.Through the bridge,customers can get best service,at the same time,the service level can be improved by highway management enterprise,thus,the enterprise can get good remark,which also can promote highway developing.更多还原