【摘要】 借助相关分析和最优尺度回归分析方法,对业务分权和顾客响应速度之间的关系进行了实证分析。Spearman相关分析结果表明:横向整合是影响顾客响应速度的至关重要因素。回归分析结果进一步表明:纵向分权或横向分权分别对顾客响应速度不仅有正效应,而且存在负效应,取决于横向整合的强弱和决策权的类型。更多还原

【Abstract】 The relationship between operational decentralization and customer responsiveness speed was analyzed empirically by Spearman’s ranking correlation analysis and regression analysis with nonlinear optimal scaling.The result of correlation analysis was as follows: horizontal integration is the key factor to influence customer responsiveness speed.The results of regression analysis revealed as follows: vertical or horizontal decentralization has not only positive effect but also negative effect,which rests with the degree of horizontal integration and the type of decision-making power.更多还原