论图书馆创造读者的理念与服务

【摘要】 创造读者作为一种服务理念和服务工作,其丰富的内涵集中体现在图书馆员的工作实践中。图书馆要重视做好读者调查、读者分群、读者教育这三方面的工作,并通过个性化服务、特色服务、营销式服务和情感式服务提升服务水平,争取和吸引更多的读者。更多还原

【Abstract】 Creating user,a service idea and service work,has rich connotation that is embodied in the practice of librarians.Library,therefore,shall put emphasis on user survey,user classify and user education and improve service quality with individualization service,characteristic service,marketing service and motion service to appeal for more users.更多还原