【摘要】 首先介绍了用户满意度的概念,分析了系统结构,并对其中的关键问题———用户数据的综合评判进行了详细讨论,给出了用户满意指标、级度作为进行综合评判的方法,并着重论述了用户满意度的多层次模糊综合评价方法及其实现算法。更多还原

【Abstract】 First,the article introduces the concept of consumer satisfaction.Then,it analyses system construction and discusses comprehensively about the system’s key point—— integrated evaluation of consumer’s data.After that,the authors figure out the method of integrated evaluation of the standard and level about consumer satisfaction.Finally,it emphasizes on the description about multi-layer blurry integrated evaluation and actualizing arithmetic of consumer satisfaction.更多还原