【摘要】 研究数字化环境下图书馆发展的现状与特点,指出图书馆业务流程重组的必要性及意义;对业务流程重组的方法进行分析,以图书馆业务中的信息流向为主线,提出改组后的图书馆业务流程图,并将SCM、CRM以及DSS理论运用于图书馆的业务处理过程中。更多还原

【Abstract】 This paper firstly studies the current situation and characteristics of library development under the digital environment, along with the necessity and significance of library business process reengineering. Then it analyzes the reengineering method and introduces the business process diagram based on a thread of information flow in library business. Finally, it suggests to use SCM, CRM and DSS theory in the library business transaction.更多还原