【摘要】 本文运用人力资源和客户服务营销的有关理论,分析了读者需求,对改善高校电子阅览室信息服务,提出了自己的见解。更多还原

【Abstract】 This paper,adopting relevant theories in human resources and client service and marketing,analyzes the personality differences of dominant readers in terms of needs and proposes some ideas about the improvement of information service in e-reading rooms of a university library.更多还原