【摘要】 阐述了读者满意度的概念及其对图书馆网站建设的重要意义,提出对图书馆网站的服务失误采取必要的服务补救策略以提高读者满意度,同时也对图书馆网站实行服务补救的具体措施进行了详细的探讨。更多还原

【Abstract】 This paper expounds the notion of readers satisfaction and its importance for library website construction,suggests that necessary service recovery measures should be taken when service failure of library website occurs.更多还原