【摘要】 阐述了把“知识管理模式”引入资料室的方法和途径,指出应提升阅览环境的审美价值,提升资料员素质和提高读者满意度,分析了管理、环境、资料员与全面提升高校资料室服务质量的关系。更多还原

【Abstract】 This paper expounds the problem of introducing the "knowledge management mode" into the reference room,points out that should lift the aesthetic value of the reading environment and improving the quality of the personnel of the reference room and increase the satisfaction degree of the readers,and analyzes on the relationship between the management /environment /personnel and the all-round improvement of the service quality of university reference room.更多还原