【摘要】 随着信息化建设地深入,IT服务管理(ITSM)已成为企业战略管理中很重要的一个方面。因此IT部门需要相应的软件来支持ITSM的运营,其中包括Help Desk系统。本文主要对桌面帮助管理系统进行详细的需求分析和系统设计。更多还原

【Abstract】 As development of enterprise information management, IT service management has been a very important aspect in the strategy of enterprise management. So, the department of IT need corresponding software to support the running of ITSM and the ITSM include Help Desk System. This thesis expatiates the of requirement analyses of Help Desk Management System and system design.更多还原