【摘要】 改进商业银行的柔性服务,必须对员工进行培训,使之掌握服务技能,能够站在顾客的角度进行服务交锋,以最有效的和最高效的方式来满足顾客的要求。更多还原

【Abstract】 To improve the flexible service of commercial banks,it is of great importance to train the bank employees so that they shall have a good command of service skills to satisfy the customers in the most effective and efficient way and deal with the service confrontation from the point of view of their customers.更多还原