【摘要】 本文运用排队论理论对服务行业的排队现象进行了分析,较好的解决了问题。面对加入WTO,企业应把提高顾客满意度放在首位,以获得长期竞争优势。更多还原

【Abstract】 This paper analyzes the queue phenom enon of the service industry with queueing theory,and tackles with the pr oblem perfectly.Facing entry into WTO,en terprises should put the evaluation of customers satisfactory degree on the first place in order to obtain the competence advantages.更多还原