【摘要】 呼叫中心是企业提升服务功能的有力武器。其核心技术包括自动呼叫分配 (ACD) ,交互式语音应答IVR ,计算机电话集成CTI。本文阐述呼叫中心交互式语音应答系统IVR的可视化流程编译器的设计方法更多还原

【Abstract】 Call center is a powerful tool to improve service performance in enterprise. The kernel technique for call center includes ACD(Automation Call Distributor),CTI(Computer Tele communication Integration) and IVR(Interactive Voice response). This paper discusses the designing procedure for visual data_flow editor of the IVR system.更多还原