【摘要】 依据当前形势和现代医院的服务特点,分析了文化对医院服务的重要性及现代医院文化走向,提出了新的服务模式——“管道服务系统模式”,并结合实践,从树立团队精神、创建品质文化、合理利用资源、关爱内部顾客及关注知识文化等5个方面深刻阐释了如何建立和运用良好文化来驱动服务模式的运作,及效益目标与文化目标的和协统一。文章从文化视角为医院提供了科学管理、永续经营的一个新思路。更多还原

【Abstract】 Professional and cultural knowledge, wisdom, activities are expected to: bridge the gap between science and society, rapid medical progress and increasing rationalization in terms of how to use medical resources; balance the treatment of malfunction or anatomic abnormality of organs and cells, with use of the psycho - physiological theory; optimize processes for provision of health care, through promoting intellectual exchange, networking among staff of departments, specialties, hospitals, fostering a learning environment for research to thrive, cultivating professionals to be creative and innovative in the use of appropriate, affordable, sustainable technologies.更多还原