【摘要】 旅游行业被称为“情绪型行业”，旅游服务工作的特殊性决定了服务接待人员在工作岗位上必须要保持愉快的情绪状态，营造出良好的情绪氛围。但是，由于他们每天接触人和事的多样性、复杂性，使得员工的情绪常受所处环境的影响，为符合工作需要，旅游服务人员必须学会情绪状态的自我调节。更多还原

【Abstract】 Tourism industry is called’ a trade of feelings, the specialty of the tourism service determines that its reception Per sonnel must be in a cheerful feeling state and strive to make a better enviomment of feelings, but because they contact with persons and matters everyay with variety and complexity, their feelings is often affected by the enviomment. It is necessary for them to learn how to adjust their feelings by themselves.更多还原