【摘要】 随着全球化经济的发展及信息科技时代的到来，企业经营空间不断拓展，经营环境愈益动态化。为迎接二十一世纪钢铁工业发展的机遇与挑战，中国钢铁企业必须进行相应的变革，通过实现对企业经营过程的重新设计，构建一个以顾客为导向且具有高度竞争力的经营管理模式。更多还原

【Abstract】 With the development of the economic globalization and the arrival of the information age,the business scope of enterprises has been widening, the business environment of enterprises is changing. To meet the opportunities and challenges of the next century, China’s steel enterprises need immediate corresponding reforms. A highly competitive, consumer-oriented business management model through business process reengineering is waiting to be constructed.更多还原