【摘要】 应用服务市场营销学理论 ,揭示图书馆服务质量的内涵和用户感知在服务质量评价中的重要意义 ,论述图书馆服务质量测定的基本原理 ,探讨提高图书馆服务质量需重点解决的问题。更多还原

【Abstract】 Uses the theory of service marketing to expose the connotation of library service quality and the significance of user′s perception in the evaluation of library service quality, discusses the fundamental principles of the measurement of library service quality, and probes into the key issues to be solved in the improvement of library service quality.更多还原