【摘要】 全面质量管理（TQM）又被称为“头QC”，意指高层经理在其中发挥最主要的作用。鉴于TQM实际上是以质量管理为中心的全企业管理，高层经理应以系统思想作为指导，无论对全员、全过程，还是处理企业与顾客、供应商及竞争对手的关系，都应多考虑整体与合作，以谋求TQM的更高效率。更多还原

【Abstract】 TQM is often called" ’Tou’ QC", which means the senior managers have the major responsibility for implementing the "Total Quality Management". Since TQM is actually the "enterprises management focused on quality", senior managers should take the systems thinking as their directions. No matter facing their employees, the processes or the relationship with their customers,vendors and competitors, they should consider the "whole and cooperation"seriously in order to improve the effciency of TQM.更多还原