【摘要】 本文首先全面阐述了企业流程再造的基本框架及其同信息技术的关系，然后利用排队论原理，针对排队等待服务过程提出一般的、可操作的再造原则，最后结合信息技术对储蓄存款过程的再造进行了系统的分析更多还原

【Abstract】 The article, first, systemetically analyses the framework of business process reengineering and its relation with information technology, then puts forth the general and operational reengineering principles for service process by means of the theory of queues, and finally systemetically analyses the bank deposit process reengineering combined with information technology.更多还原