【作者】 王婧； 吴伟明； 冯爽；

【Author】 WANG Jing;WU Wei-ming;Feng Shuang;Computer School,Beijing University of Posts and Telecommunications;Life Science School,Beijing Normal university;

【机构】 北京邮电大学计算机学院； 北京师范大学生命科学院；

【摘要】 IT服务管理是国际上公认的解决目前IT管理问题的有效方法,它强调IT和业务需求的有效融合,同时注重IT投入的成本和效益。SQA(Service-Oriented Architecture)以借助现有的应用采组合产生新服务的敏捷方式,提供给企业更好的灵活性来构建应用程序和业务流程,已被业界广泛认可。本文详细介绍了将IT活动服务化的过程,提出一种基于SQA的IT服务管理模型,该模型实现了IT服务管理的自动化和松耦合。更多还原

【Abstract】 IT service management(ITSM) is an internationally accepted solution and an effective method to solve the current IT management,it emphasizes the effective integration of IT and business needs,it also focus on the costs and benefits of IT investment.SOA gets support from the existing application to combine the agile way of new service,which provides a better flexibility way to construct applications and business processes,has been widely approved by the industry.This paper introduces a process which makes IT activities as a service,and proposes a ITSM model based on SOA,which will achieve automation and loosely coupled of IT service management.更多还原