【作者】 李灵； 于泳； 谢金雨；

【Author】 Li ling Yuyong Xiejinyu Reasearch Center of Psychology Development and Education Liaoning Normal University; Psychology Department of Institute of Education,Liaoning Normal University.Dalian,116029

【机构】 辽宁师范大学心理发展与教育中心,辽宁师范大学教育学院心理系；

【摘要】 在全球化的大背景下,IT产业以惊人的速度飞速的发展,这对IT企业员工的工作内容和能力提出了更高的要求。IT企业员工的职业倦怠状况不仅关系到其自身的身心健康状况及工作绩效的高低,更与整个IT行业能否健康发展息息相关。本研究在综述与评价国内外有关职业自我效能感、应对方式和职业倦怠研究成果的基础上,自编了IT企业员工职业自我效能感问卷,通过访谈、文献分析、问卷调查等方法收集资料,采用方差分析、相关分析、回归分析及结构方程分析等方法对数据进行处理。探讨大连市IT企业员工职业自我效能感、应对方式和职业倦怠的现状及其在人口统计学变量上的差异,分析职业自我效能感、应对方式与职业倦怠的关系,并根据研究的结果对企业管理部门和员工个人提出建议,以期减轻或预防IT企业员工的职业倦怠、增强企业的管理效能。本研究的结论是:1、IT企业员工的职业自我效能感心理结构由五个维度构成即:职业任务目标效能感、职业认同与发展效能感、职业任务应激效能感、职业能力效能感和职业交往效能感。自编的"IT企业员工职业自我效能感问卷"具有较好的信度和效度,可以作为研究IT企业员工职业自我效能感的研究工具。2、大连IT企业员工职业倦怠总体上并不严重。企业员工的玩世不恭程度和情绪衰竭程度一般,成就感低落程度相对较严重(接近中度)。其应对方式以解决问题和求助为主。IT企业人员在总体上具有较高水平的职业自我效能感。人口统计学变量对职业自我效能感、应对方式、职业倦怠的各维度有不同的影响。3、大连市IT企业员工职业自我效能感与职业倦怠显著负相关。高职业自我效能感的员工职业倦怠水平显著低于具有中低水平职业自我效能感员工,职业任务目标效能能够显著负向预测职业倦怠。4、应对方式与职业倦怠有显著的相关关系:解决问题的应对方式与玩世不恭、成就感低落显著负相关;情绪指向的应对方式与情绪衰竭、玩世不恭、成就感低落显著正相关。解决问题的应对方式对职业倦怠有显著的负向预测作用。更多还原

【Abstract】 Under the background of globalization,the IT industry develops with amazing speed.It brings higher request to IT employees’ work content and ability.The job burnout of IT employees was related not only to both their health and job performance, but to whole the healthy development of IT industry. The purpose of research was to investigate the situation and the differences in demographical variables of career self-efficacy,coping styles and job burnout about IT employees in Dalian,to analyze the relationships between career self-efficacy,coping styles and job burnout For these purpose,the relevant data were collected by open questionnaires,researches into some relevant references,some standard research methods,such as factor analysis,regression analysis,correlation analysis and ANOVA were employed.In the end of the article,some suggestions were put forward to decrease or prevent the further burnout of IT employees and to improve the job performance of the section related with IT employees for the administration and employees themselves based on the study.The result showed: First,The career self-efficacy of IT employees was composed of five factors:career task’s target self-efficacy;career identify and development self-efficacy;career task stress self-efficacy;career ability self-efficacy and career intercourse self-efficacy.Studies showed "The IT employees’ career self-efficacy questionnaire" achieved excellent levels on reliability and validity. Second,the degrees of job burnout about IT employees in Dalian were not serious on the whole.The degrees of Cynicism were not serious and which of Reduced Personal Accomplishment were relatively serious(close to moderate).The most important ways of IT employees’ coping style were problem solving and recourse.IT employees had higher levels of career self-efficacy.Different demographic variables had different effects on different dimensions of career self-efficacy,coping styles and job burnout. Third,there was significantly negative correlation between career self-efficacy and job burnout.The level of job burnout became low significantly with the increasing level of career self-efficacy.Career self-efficacy could significantly predict job burnout. Fourth,there was significantly correlation between coping styles and job burnout:negative correlation between Problem一solving coping style and job burnout(Cynicism and Reduced Personal Accomplishment),and positive correlation between emotion-focused coping styles and job burnout(Emotional Exhaustion,Cynicism and Reduced Personal Accomplishment). Problem-solving did good to relieve the degree of job burnout.更多还原