【作者】 钟艳；

【机构】 浙江工商大学杭州商学院管理系；

【摘要】 适度服务是一种较新的商业企业服务理念,本文将适度服务的理念引入到饭店业,就其必要性、外延、内涵作了较为详细地阐述,研究成果对饭店业具有普遍的指导意义,尤其对做好2008年北京奥运会的接待工作具有重要的现实意义。更多还原

【Abstract】 The moderate service is a kind of new service theory of commercial enterprises.This article introduces the idea of moderate service to the hotel industry with a very detailed description on its necessity,extension and intension.The research results have guidance significance for the hotel industry in generally and especially important realistic significance in doing the reception work well of Beijing 2008 Olympic Games.更多还原