【作者】 赵永全；

【Author】 Yongquan ZHAO School of Economic and Management,Shanghai Maritime University,Shanghai,China,201306

【机构】 上海海事大学；

【摘要】 本文在回顾国内外有关员工满意度管理理论的基础上,提出了基于体验的员工满意度模型。这一模型借鉴了心理学中的黑箱理论,模型将员工满意度的形成看作是从组织服务的出发的员工体验过程。员工在个体体验的同时会对组织服务的合理性进行评价,员工满意度形成后会对员工忠诚产生较大影响。更多还原

【Abstract】 A personal experience based employee satisfaction model is proposed,after a review to the international studies on employee satisfaction.The dark box theory in psychology is used for reference in this model,.and the formation of employee satisfaction is supposed to be the process of employee experience to the organization service.An employee will estimate the rationality of organization service.At last,the employee satisfaction will make great impact on the employee loyalty.更多还原