【作者】 孙瑾； 闫谨； 刘燕捷； 陈媛嫄； 刘正捷；

【Author】 Jin Sun 1,Jin Yan2,Yanjie Liu2,Yuanyuan Chen1,Zhengjie Liu1 1 Sino-European Usability Center,Dalian Maritime University,116026,China 2 School of Information Science and Technology,Dalian Maritime University,116026,China

【机构】 大连海事大学中国欧盟可用性研究中心； 大连海事大学信息科学技术学院；

【摘要】 移动导游系统是信息技术和旅游服务充分结合的产物。然而,现有的移动导游系统研究普遍忽略了游客在旅行过程中的社会属性和情境因素。为了对其进行充分挖掘,本文通过焦点小组、访谈、竞品分析等方法调查了游客在旅行过程中的需求,并结合社会网络和情境感知技术充分挖掘游客需求,最终设计出具有推荐、问&答、评论和签到等四大功能的"悦途"(Happytrip)移动旅行助手系统。在交互方式上提出了基于地图界面的"点"、"线"、"面"交互概念。通过用户测试和评估,验证了"悦途"系统在游客旅行过程中的可用性和用户体验,以及用户对地图界面上三种新型交互方式的接受程度。更多还原

【Abstract】 Travel service and information technology can be well combined.One of the outcomes is mobile tour guide system,which can help self-service tourists get information they want while travelling conveniently.However,there are two common questions within existing studies.One is that they seldom consider of tourists’ social attributes,and the other is that they haven’t developed potential of combining different context factors.Therefore,our research explores tourists’ requirements generated while travelling,and tries to meet these requirements by fully digging out advantages of social network services based on mobile devices as well as context-awareness technology.Finally a mobile travel assistant system named "Happy trip" is designed,which has four main functions including recommendation,Q&A,comments and check-in.In addition,the paper makes innovative exploration on interaction mode on map-based interface,and proposes concepts of "Point","Line" and "Plane".It is confirmed by user test that these innovative interaction modes can enhance interactive experience on map-based interface.The evaluation results show that the system increases convenience of tourists’ access to information while travelling,so that can make tourists get better travel experience.更多还原