【作者】 王颖；

【导师】 马向阳；

【作者基本信息】 天津大学 ， 工商管理（MBA）（专业学位）， 2023， 硕士

【摘要】 基础设施建设项目对于推动经济发展和社会进步具有重要意义,它能够为产业发展提供良好的基础条件,促进资源配置和市场流动。此外,基础设施建设还能改善生活品质,提高公共服务水平,并增强区域竞争力。因此,加大基础设施投资,并注重提升建设质量,将有助于实现可持续发展,提升人民群众的福祉。然而,在项目实施过程中,绩效评价问题备受关注。项目绩效评价作为项目管理的重要环节,具有重要的决策参考价值。通过对养老服务体系建设项目绩效进行评价,有助于提前识别项目整体效益、服务质量、资源配置和社会效益等方面的问题和风险,为决策者提供科学的依据和决策指导,从而提高项目的成功率和效果。本文以B公司北辰区养老体系建设项目为例,结合案例分析法、问卷调查法以及专家访谈的方法进行B公司北辰区养老体系建设项目绩效评价研究。基于对绩效评价、基础设施建设项目、系统理论以及目标管理理论等概念理论的了解,为研究奠定坚实理论基础。通过对项目实施主体B公司基本情况的了解,对项目背景有了更为深入的认知。从项目基本情况、项目建设必要性、项目内容和预算构成以及项目绩效评价的必要性方面了解当前B公司北辰区养老体系建设项目概况。总结当前B公司北辰区养老体系建设项目绩效评价管理面临问题,主要有绩效评价管理过程未落实项目成本责任、绩效评价管理过程交流反馈不足以及绩效评价管理缺乏奖惩措施。结合实际情况,基于绩效评价体系构建原则确定B公司北辰区养老体系建设项目绩效评价指标,构建评价指标体系。对B公司北辰区养老体系建设项目评价用到的层次分析法与模糊综合评价法做介绍。结合层次分析法构建判断矩阵,确定B公司北辰区养老体系建设项目绩效评价指标权重与权重集向量。采用模糊综合评价法构建评价矩阵,基于调查结果进行模糊综合评价,得出B公司北辰区养老体系建设项目绩效处于一般水平。但仍存在需要改善的内容,主要体现在项目成本降低、项目进度管理、项目合同管理以及生态效益等方面,对应提出养老服务体系建设绩效提升的对策建议,包括加强对项目实施的成本管控、分阶段实施项目进度控制措施、加强对项目合同的全过程管控以及增强对建设现场环境管理制度建设,通过以上对策建议帮助解决当前困境。从组织保障、人员保障以及制度保障方面提出B公司北辰区养老体系建设项目绩效评价管理保障措施,促进B公司养老服务体系建设项目绩效评价管理工作的顺利进行。更多还原

【Abstract】 Infrastructure development projects are of great significance in promoting economic development and social progress,as they can provide good basic conditions for industrial development and facilitate resource allocation and market flows.In addition,infrastructure development can improve the quality of life,raise the level of public services and enhance regional competitiveness.Therefore,increasing investment in infrastructure and focusing on improving the quality of construction will help realize sustainable development and enhance the well-being of the people.However,the issue of performance evaluation has attracted much attention during project implementation.As an important part of project management,project performance evaluation has an important reference value for decision-making.By evaluating the performance of the elderly service system construction project,it helps to identify the problems and risks of the project in terms of overall benefits,service quality,resource allocation and social benefits in advance,and provides decision makers with scientific bases and decision-making guidance,so as to improve the project’s success rate and effect.This thesis takes Company B’s Beichen District Pension System Construction Project as an example,and combines the methods of case analysis,questionnaire survey and expert interviews to conduct the research on the performance evaluation of Company B’s Beichen District Pension System Construction Project.Based on the understanding of the concepts and theories of performance evaluation,infrastructure construction project,system theory and goal management theory,a solid theoretical foundation is laid for the study.Through the understanding of the basic situation of Company B,the main body of the project implementation,we have a more in-depth knowledge of the project background.From the basic situation of the project,the necessity of project construction,the project content and budget composition and the necessity of project performance evaluation to understand the current project overview of the construction of the pension system in Beichen District,Company B.Summarize the current performance evaluation management problems faced by Company B’s Beichen District Pension System Construction Project,which are mainly the lack of implementation of project cost responsibility in the performance evaluation management process,insufficient communication and feedback in the performance evaluation management process,and the lack of incentives and penalties in the performance evaluation management.Combined with the actual situation,based on the principles of performance evaluation system construction to determine the performance evaluation indexes of the elderly system construction project in Beichen District of Company B,and construct the evaluation index system.Introduce the hierarchical analysis method and fuzzy comprehensive evaluation method used in the evaluation of Company B’s Beichen District pension system construction project.Combine the hierarchical analysis method to construct judgment matrix and determine the weights and weight set vectors of the performance evaluation indexes of the pension system construction project in Beichen District of Company B.The fuzzy comprehensive evaluation method is used to construct the evaluation matrix,and the fuzzy comprehensive evaluation is conducted based on the survey results,which concludes that the performance of the pension system construction project in Beichen District of Company B is at the general level.However,there are still elements that need to be improved,which are mainly reflected in the aspects of project cost reduction,project progress management,project contract management and ecological benefits,corresponding to the proposed countermeasures to improve the performance of the construction of the elderly service system,including strengthening the cost control of the project implementation,the phased implementation of the project progress control measures,strengthening the whole process of the project contract control as well as enhancing the construction of the construction site environmental management system construction,.The above countermeasure suggestions help to solve the current dilemma.From the aspects of organizational guarantee,personnel guarantee and system guarantee,it puts forward the guarantee measures for the performance evaluation management of Company B’s Beichen District Elderly System Construction Project to promote the smooth progress of Company B’s Elderly Service System Construction Project Performance Evaluation Management.更多还原