【作者】 林明；

【导师】 坚瑞；

【作者基本信息】 福建农林大学 ， 企业管理， 2025， 硕士

【摘要】 现如今,国际形势变幻莫测,企业外部环境不确定性加大。极具动荡性的环境不仅动摇了许多企业的生存基础,还给在行业中处于领先地位的企业造成巨大的危机。企业在发展过程中面临着诸多挑战,一方面既要做好危机预警,精准识别发展中的潜在问题;另一方面又要增强在危机中的应变能力,从危机中把握机遇,增强、巩固核心竞争力。为此,面对多变性(volatility)、不确定性(uncertainty)、复杂性(complexity)、模糊性(ambiguity)(VUCA)情境的不断加剧,企业如何克服困难不断发展,增强其韧性尤为重要。已有研究发现,在良好的差错管理氛围下,组织在一定程度上鼓励员工大胆尝试,以自发性和创造性的方式即时解决紧急问题;帮助组织以最快的速度应对突如其来的状况。但目前关于差错管理氛围与组织韧性之间关系的文献较为缺乏,组织韧性的作用机制相关研究亟待进一步补充、完善。因此本文引入差错管理氛围,探讨其对组织韧性的影响及作用机制。本文基于资源保存理论、认知-情感系统理论,选取表面顺从为中介变量,未来工作自我清晰度为调节变量,构建差错管理氛围、表面顺从、未来工作自我清晰度和组织韧性之间的关系模型。采用问卷调查法,选取企业员工为调查对象,利用SPSS27.0和AMOS24.0软件对427份数据进行实证分析,检验假设。最终得出以下结论:(1)差错管理氛围对组织韧性存在显著的正向影响。(2)差错管理氛围对表面顺从有负向影响,并且表面顺从对组织韧性也具有负向影响。即表面顺从在差错管理氛围对组织韧性的影响关系中起部分中介作用。(3)未来工作自我清晰度在差错管理氛围与表面顺从之间起调节作用,即当员工未来工作自我清晰度水平较高时,差错管理氛围对表面顺从的负向效应会增强。并且未来工作自我清晰度调节表面顺从在差错管理氛围对组织韧性影响关系的中介作用,即员工未来工作自我清晰度越高,表面顺从的中介作用越强。本文基于理论分析和假设验证,提出三点管理启示:第一,在实践管理中,企业应注重营造开放的差错管理氛围,认识到开放的差错管理氛围在提高员工工作积极性中的重要作用。第二,重视表面顺从行为的影响,加强员工对企业的信任。第三,注重提高员工未来工作自我清晰度,协助员工树立职业发展目标,描绘清晰的未来工作形象。本文创新点和主要贡献在于:(1)基于资源保存理论、认知-情感系统理论揭示差错管理氛围对组织韧性的影响。一方面既拓展了差错管理氛围的结果变量,另一方面又能够对组织韧性的前因变量进行适当的补充。(2)分析表面顺从在差错管理氛围影响组织韧性中的中介作用,充实了表面顺从的相关研究。(3)构建以未来工作自我清晰度为调节变量的理论框架,丰富差错管理氛围影响表面顺从的边界条件研究。总而言之,本文将差错管理氛围、表面顺从、未来工作自我清晰度、组织韧性纳入同一个理论框架下,打开了差错管理氛围与组织韧性间的“黑箱”,一定程度上有助于学者们进一步明晰差错管理氛围对组织韧性间的影响。为针对差错管理氛围、表面顺从、未来工作自我清晰度与组织韧性的相关研究提供理论参考,也对于企业管理者制定提升组织韧性的策略具有重要实践意义。更多还原

【Abstract】 Nowadays,the international situation is unpredictable,and the external environment of enterprises is increasingly uncertain.The highly volatile environment not only shakes the survival foundation of many enterprises but also poses a huge crisis to those leading in the industry.Enterprises face numerous challenges in their development process.On the one hand,they need to do a good job in crisis early warning and accurately identify potential problems in development;on the other hand,they need to enhance their adaptability in crises,seize opportunities from crises,and strengthen and consolidate their core competitiveness.Therefore,in the face of the continuous intensification of the volatile,uncertain,complex and ambiguous(VUCA)situation,it is particularly important for enterprises to overcome difficulties and continuously develop,enhancing their resilience.Previous studies have found that in a good error management climate,the organization to a certain extent encourages employees to boldly try and solve urgent problems in a spontaneous and creative way;it helps organizations respond to sudden situations at the fastest speed.However,there is currently a lack of literature on the relationship between the error management climate and organizational resilience,and the research on the mechanism of organizational resilience needs to be further supplemented and improved.Therefore,this thesis introduces the error management climate to explore its impact on organizational resilience and the mechanism of action.Based on the conservation of resources theory and the cognitive-affective system theory,this thesis selects facades of conformity as the mediating variable and future work self salience as the moderating variable,and constructs a relationship model among the error management climate,facades of conformity,future work self salience and organizational resilience.In this thesis,a questionnaire survey method was used to select enterprise employees as the survey objects,and SPSS27.0 and AMOS24.0 software were used to empirically analyze 427 data to test the hypothesis.The following conclusions are drawn:(1)The error management climate has a significant positive impact on organizational resilience.(2)The error management climate has a negative impact on facades of conformity,and facades of conformity also has a negative impact on organizational resilience.That is,facades of conformity plays a partial mediating role in the relationship between the error management climate and organizational resilience.(3)Future Work Self Salience moderates the relationship between the error management climate and facades of conformity,that is,when the level of future work self salience of employees is higher,the negative effect of the error management climate on facades of conformity will be enhanced.And future work self salience moderates the mediating effect of facades of conformity in the relationship between the error management climate and organizational resilience,that is,the higher the future work self salience of employees,the stronger the mediating effect of facades of conformity.Based on theoretical analysis and hypothesis verification,this thesis puts forward three management implications:First,in practical management,enterprises should pay attention to creating an open error management climate,and realize the important role of an open error management climate in improving employees’work enthusiasm.Second,pay attention to the impact of facades of conformity behavior,and strengthen employees’trust in the company.Third,focus on improving the employees’future work self salience,assist employees in establishing career development goals,and depict a clear image of future work.The innovation and main contributions of this thesis lie in:(1)Based on the conservation of resources theory and the cognitive-affective system theory,it reveals the impact of error management climate on organizational resilience.On the one hand,it expands the outcome variables of error management climate;on the other hand,it appropriately supplements the antecedent variables of organizational resilience.(2)It analyzes the mediating role of facades of conformity in the influence of error management climate on organizational resilience,enriching the relevant research on facades of conformity.(3)This thesis constructs a theoretical framework with future work self salience as the moderating variable,and enriches the research on the boundary conditions of error management climate affecting facades of conformity.In summary,this thesis incorporates error management climate,facades of conformity,future work self salience,and organizational resilience into the same theoretical framework,opening up the"black box"between error management climate and organizational resilience,which is helpful for scholars to further clarify the impact of error management climate on organizational resilience.It provides theoretical references for related research on error management climate,facades of conformity,future work self salience,and organizational resilience,and also has important practical significance for enterprise managers to formulate strategies for enhancing organizational resilience.更多还原