【作者】 刘鑫；

【导师】 丁秋雷；

【作者基本信息】 东北财经大学 ， 工商管理（专业学位）， 2024， 硕士

【摘要】 H起重设备制造公司,是一家以核电站用起重设备为主的设备制造商,其母公司D公司于1949年生产了中国第一台桥式起重机,并早在1995年进入核电站用起重类设备,设计制造了中国第一台核电站用环行起重机,因此在行业内备受关注,一直承担着中国核电站用物料搬运设备的研制重任。2017年,为了适应核系产品特殊的体系要求,H起重设备制造公司应运而生。受2011年日本福岛核电站发生放射性物质泄漏的特大事故影响,中国核电行业发展按下了暂停键。在行业受限、市场低迷环境下,企业紧紧抓住母公司D公司“服务化转型”和中国核电站经营模式“由内向外”调整的发展机遇,公司做出了由产品制造向“制造+服务”转型的战略调整决策,并将维保项目作为产品结构调整的试金石,开始设备维保上投入人力和物力,在保持原有实体产品的前提下,增加了设备维保、备品备件、技术服务、改造项目等“服务属性”的维保产品。本文以维保产品为研究对象,通过访谈搜集影响项目执行效率的因素,使用文献分析目前研究的现状,找到了组织资源匹配不足,设备维保服务价值待提高,采购模式不适应服务化,人力资源不确定因素冲击成本管控等问题,利用成本优化理论和平台理论,为每个问题找到有效的解决措施,并开展保障工作推进,最终促进H起重设备制造公司维保产品项目执行效率的提升,为其他制造类企业产品结构调整提供一定的参考。本论文共包含七个部分。第一部分绪论,主要对论文的研究背景、研究问题与目的、研究意义、研究方法、研究框架和路线进行了描述,说明了H起重设备制造公司开展服务化转型的背景和契机,使用了访谈和文献综述等方法,确定了从征集问题,归类汇总,提出措施,保障执行等研究思路。第二部分理论基础与文献综述,主要介绍了研究用到的成本优化理论和平台理论,以及当前的理论内涵,还通过研究前人的研究成果,找出了维保项目、项目执行效率、项目成本优化等方面的最新研究进展等。第三部分,主要介绍了 H起重设备制造公司和其母公司D公司的企业现状,维保项目目前的运营状况等。第四部分,主要调查分析H起重设备制造公司维保项目执行过程中问题,通过访谈和文献分析法,找到了组织资源匹配不满足维保项目的发展需要;维保项目服务价值还需提高;采购模式不适应维保项目的特殊性质;项目人力资源的不确定因素对成本管理冲击极大等不利因素。第五部分,主要研究H起重设备制造公司维保项目执行效率提升策略,针对影响因素,运用成本优化理论和平台理论,从调整组织资源固化业务流程、提高鱼饵价值增强客户粘性、打造物资超市提高采购效率、建立人力平台形成人员智库等方面制定了相应对策。第六部分,为了确保H起重设备制造公司维保项目执行效率提升对策落地,从智能技术研发、人工智能应用、资金收支平衡等方面,制定了保障措施。第七部分,结论与启示,主要阐述了本论文研究的结论,即针对组织资源、维保饵性、采购模式、人力成本等四方面问题,提出对应的解决措施。通过研究发现,对于企业而言,资源调整应该随着战略调整而动,平台模式在制造业推进还需深入,下一步还可以在人工智能技术与平台建设结合、大型专业化运维服务公司成立等方面进行更深一步的研究,给其他行业产品结构调整,提供成熟的推进方向。本论文按照常规逻辑顺序,以提出、分析、解决为流程开展研究,对H起重设备制造公司维保项目效率提升存在的问题进行归纳分析,找出具体的影响因素,提出相应的改进策略,并配备对应的保障措施。通过该课题的研究,对由制造产品向“产品+服务”产品结构转型的制造业设备制造商,提供一定的改革参考和指导意见。更多还原

【Abstract】 H Lifting Equipment Manufacturing Co.,Ltd.is a nuclear power plant lifting equipment based equipment manufacturers,its parent company D company in 1949 produced China’s first overhead crane,and as early as 1995 into the nuclear power plant lifting equipment,design and manufacture of China’s first nuclear power plant with the ring crane,so it has attracted much attention in the industry,has been undertaking the development of material handling equipment for China’s nuclear power plants.In 2017,in order to adapt to the special system requirements of nuclear products,H Lifting Equipment Manufacturing Company came into being.Affected by the 2011 catastrophe at the Fukushima nuclear power plant in Japan,which caused the leakage of radioactive materials,the development of China’s nuclear power industry has pressed the pause button.In the environment of limited industry and market downturn,the company firmly grasped the development opportunity of the "service-oriented transformation" of the parent company D and the "inside-out" adjustment of China’s nuclear power plant business model,and made the strategic adjustment decision from product manufacturing to"manufacturing+service" transformation,and took the maintenance project as the touchstone for product structure adjustment,began to invest manpower and material resources in equipment maintenance,and increased the "service attributes" such as equipment maintenance,spare parts,technical services,and transformation projects under the premise of maintaining the original physical products maintenance products.This paper takes maintenance products as the research object,collects the factors affecting the efficiency of project implementation through interviews,analyzes the current research status of the current research using literature,finds the insufficient matching of organizational resources,the value of equipment maintenance services to be improved,the procurement model is not suitable for servitization,and the uncertainties of human resources impact cost control,etc.,and uses the cost optimization theory and platform theory to find effective solutions for each problem,and carry out the promotion of guarantee work,and finally promote the improvement of the project execution efficiency of maintenance products of H lifting equipment manufacturing company.It provides a certain reference for the adjustment of product structure of other manufacturing enterprises.This dissertation consists of seven parts.The introduction of the first part mainly describes the research background,research question and purpose,research significance,research methodology,research framework and route of the paper,explains the background and opportunity of H lifting equipment manufacturing company to carry out service-oriented transformation,and uses interviews and literature reviews to determine the research ideas from the collection of problems,classification and summary,proposed measures,and guarantee implementation.The second part of the theoretical basis and literature review mainly introduces the cost optimization theory and platform theory used in the research,as well as the current theoretical connotation,and also finds out the latest research progress in maintenance projects,project execution efficiency,project cost optimization and other aspects through the study of previous research results.The third part mainly introduces the current situation of H lifting equipment manufacturing company and its parent company D,and the current operation status of the maintenance project.In the fourth part,the main investigation and analysis of the problems in the implementation of the maintenance project of H lifting equipment manufacturing company,through interviews and literature analysis,it was found that the organizational resource matching did not meet the development needs of the maintenance project;The service value of maintenance projects needs to be improved;The procurement model is not suitable for the special nature of the maintenance project;The uncertainties of project human resources have a great impact on cost management.In the fifth part,the main study of the H lifting equipment manufacturing company maintenance project implementation efficiency improvement strategy,according to the influencing factors,the use of cost optimization theory and platform theory,from the adjustment of organizational resources,solidification of business processes,improve the value of bait,enhance customer stickiness,build a material supermarket to improve procurement efficiency,the establishment of a human resource platform to form a personnel think tank and other aspects of the formulation of corresponding countermeasures.In the sixth part,in order to ensure the implementation of measures to improve the efficiency of the maintenance project of H lifting equipment manufacturing company,safeguard measures have been formulated from the aspects of intelligent technology research and development,artificial intelligence application,and capital balance.The seventh part,Conclusions and Implications,mainly expounds the conclusions of this paper,that is,to put forward corresponding solutions to four problems:organizational resources,maintenance bait,procurement mode,and labor cost.The next step can also be in the combination of artificial intelligence technology and platform construction,the establishment of large-scale professional operation and maintenance service companies,etc.,to provide a mature direction for the adjustment of product structure in other industries.In accordance with the conventional logical order,this paper takes the process of proposing,analyzing and solving to carry out research,summarizes and analyzes the problems existing in the efficiency improvement of the maintenance project of H lifting equipment manufacturing company,finds out the specific influencing factors,proposes corresponding improvement strategies,and equips corresponding safeguard measures.Through the research of this topic,it provides certain reform reference and guidance for manufacturing equipment manufacturers who transform from manufacturing products to "product+service" product structure.更多还原