【作者】 张慧；

【导师】 牛树海；

【作者基本信息】 郑州大学 ， 工商管理硕士（专业学位）， 2024， 硕士

【摘要】 冷链物流可以确保产品在储存、运输过程中始终处于规定温度范围之内,确保产品的质量和安全。随着国民收入不断增加,消费不断升级,我国的冷链运输需求越来越强,冷链物流行业展现出巨大的市场潜力。近几年,在国家政策的扶持下,冷链物流企业完善了基础设施,升级了技术水平,提升了服务质量,但是竞争的加剧和服务的规范会加快行业整合的步伐。绿色发展、智能化和跨界融合是物流行业未来发展的新趋势,成本控制、人才的引育留用和行业标准化是冷链物流企业面临的巨大挑战,能否顺应趋势,克服困难,对每个冷链物流企业的发展都至关重要。本文以R冷链公司为研究对象,探究该企业基层员工培训管理体系优化方案。论文首先结合相关文献和理论总结了国内外培训发展成果,通过调查与研究,明确R公司基层员工的培训现状,发现培训存在针对性不强、形式单一等问题,借助鱼刺图探寻到存在问题的主要原因有:培训需求分析欠缺、培训计划制定不合理、培训计划实施不严格和培训效果评估不科学,经过对公司战略及基层员工特点的分析,确定优化原则,提出R冷链公司基层员工培训管理体系优化方案,主要包括从组织、任务和人员三方面加强培训需求分析;通过优化课程设计、师资来源和培训方式来制定合理的培训计划;建立培训监管体系,重视培训准备工作,优化培训课堂管理,多途径确保培训计划的顺利实施;建立科学的培训效果评估体系等。最后,为确保培训管理体系顺利推进,从制度、组织和人员三方面提供了保障措施。通过对R公司基层员工培训管理体系的改进,解决了公司高素质人才的“引育留用”问题,强大了基层人才队伍,为企业未来新布局构筑人才“蓄水池”,提高企业的经济效益和竞争力。同时,对同类型企业明确发展方向,改进培训管理体系有借鉴意义。更多还原

【Abstract】 Cold chain logistics can ensure that products are always within the specified temperature range during storage and transportation,ensuring product quality and safety.With the continuous increase of national income and upgrading of consumption,the demand for cold chain transportation in China is becoming stronger,and the cold chain logistics industry in China has shown enormous market potential.In recent years,with the support of national policies,cold chain logistics enterprises have improved their infrastructure,upgraded their technological level,and improved their service quality.However,the intensification of competition and industry norms will accelerate the pace of industry integration.Green development,intelligence,and cross-border integration are new trends in the future development of the logistics industry.Cost control,talent cultivation and retention,and industry standardization are huge challenges faced by cold chain logistics enterprises.Whether they can adapt to the trend and overcome difficulties is crucial for the development of every cold chain logistics enterprise.This article takes R Cold Chain Company as the research object to study the optimization plan of the training management system for grassroots employees in cold chain logistics service enterprises.The paper first combines relevant literature and theory to analyze the current situation of training management systems at home and abroad.Through investigation and research,it clarifies the training status of grassroots employees in R Company,and finds that there are problems such as weak targeting and single forms of training.Using fishbone diagrams,the main reasons for the problems are:lack of training needs analysis,unreasonable development of training plans,lax implementation of training plans,and unscientific evaluation of training effects.After analyzing the company’s strategy and characteristics of grassroots employees,the optimization principles are determined,and an optimization plan for the training management system of grassroots employees in R Cold Chain Company is proposed.The plan mainly includes strengthening training needs analysis from the aspects of organization,tasks,and personnel,improving the quality of training work and employee enthusiasm,optimizing classroom management,increasing the scientificity of evaluation results,and emphasizing training assessment.Incentives,etc.Finally,to ensure the implementation effectiveness of the training program,provided guarantee measures from three aspects:system,organization,and personnel.By optimizing the training and management system for R company’s grassroots employees,the problem of attracting,nurturing,and retaining high-quality talents has been solved,strengthening the grassroots talent team and building a talent "reservoir"for the company’s future new layout,improving the company’s economic benefits and competitiveness.At the same time,clarifying the development direction and optimizing the training management system for similar enterprises has reference significance.更多还原