【作者】 张乐；

【导师】 李燕；

【作者基本信息】 太原理工大学 ， 工程管理（专业学位）， 2024， 硕士

【摘要】 随着市场经济的不断发展,质量已然成为当前世界经济体系持续发展的重要支撑,而全面质量管理作为质量管理发展的集大成者,成为当代企业实现高质量发展的重要战略。当前经历疫情影响,世界经济格局巨变,国内企业面对如此复杂的形势,质量,这一现代企业赖以生存的核心要素显得更为重要。因此实行全面质量管理,将其融入到企业管理中,带动企业的全面发展,是我国企业应对当前发展挑战的必由之路。全面质量管理(TQM)与传统质量管理方法相较,更着重于激发所有员工的参与和采用科学的管理手段。随着制造实践的进步,适时涌现的QC(质量控制)小组活动,反映了TQM的核心理念。这些活动不仅旨在实现工作目标、减少公司开支、确保产品的高品质,而且是以企业日常运作为中心。QC小组,作为一个关键的质量管理策略,有助于提升产品的基本质量水平。在QC小组的领导下,员工得以参与质量管理,提出建议,从而促进公司核心竞争力的形成。QC小组能根据客户需求、市场变化和员工建议,发展出符合自身需求的质量管理框架。此外,它们能够为企业积累宝贵经验,完善质量管理体系,并为公司战略发展提供坚实的基础。综上所述,QC小组不仅指导了质量管理理论的进步,也为同行业内的企业提供了宝贵经验。基于此,本研究首先对电力体制改革背景下DT热电厂面临的质量管理挑战背景展开研究,在此基础上深入分析DT热电厂锅炉工程部质量管理现状。针对近年来企业开展的QC小组质量管理活动,开展DT热电厂锅炉工程部QC小组实践活动,通过构建指标评价体系,从基础管理、安全生产管理、锅炉运行管理、工程质量管理、员工培训管理五个维度,对开展QC小组活动前后的DT热电厂锅炉工程部质量管理工作展开评价,得出开展QC小组活动后DT热电厂锅炉工程部质量管理工作得到改进的结论。同时,也针对得分较低的安全生产管理、工程质量管理等指标给出了提升基础管理水平、构建风险预警机制、建立PDCA管理模式、全员参与和强化培训的策略建议,为之后DT热电厂锅炉工程部的全面质量管理提供策略保障和可参考的方法。更多还原

【Abstract】 The global expansion of the market economy constitutes an economic system where quality management is the central element.Enterprise growth hinges more on quality than on scale.Total quality management,which integrates the great achievements of enterprise management,is undoubtedly the best choice for enterprises to improve product quality.For contemporary enterprises,the domestic economy is developing slowly,the world economy is weak,and opportunities and challenges coexist.Total Quality Management has emerged as the foremost concern in the development of enterprises.However,how to integrate the theory of total quality management into the process of enterprise quality management is a problem that should be explored in this topic.Total Quality Management(TQM)emphasizes engaging all employees and using scientific management techniques more than traditional quality management methods do.As manufacturing practices evolved,the timely emergence of Quality Control(QC)group activities reflected the core principles of TQM.These activities aim to achieve work objectives,reduce company costs,and ensure high product quality,centering around the daily operations of the enterprise.The QC group,as a crucial quality management strategy,helps improve the fundamental quality of products.Under the guidance of the QC group,employees can participate in product quality management and offer suggestions,thereby fostering the development of the company’s core competitiveness.The QC group can develop a quality management framework that suits its own needs based on customer demands,market trends,and employee recommendations.Additionally,it can accumulate valuable experience for the enterprise,enhance the quality management system,and lay a solid foundation for the strategic development of the company.In summary,the meticulous analysis of QC group activities not only guides the advancement of quality management theory but also provides invaluable experience for enterprises in the same industry.Based on this,the present study initially investigates the challenges faced by DT Thermal Power Plant in quality management within the context of power system reform.Building on this foundation,it conducts an in-depth analysis of the current state of quality management in the Boiler Engineering Department of DT Thermal Power Plant.Focusing on the quality management activities of the QC groups carried out by the enterprise in recent years,the study examines the QC group’s practice activities concerning the quality improvement of boiler soot blowing.By constructing an indicator evaluation system,the study evaluates the quality management work of the Boiler Engineering Department of DT Thermal Power Plant post-QC group activities from five dimensions:basic management,safety production management,boiler operation management,engineering quality management,and employee training management.The study concludes that the quality management work of the Boiler Engineering Department of DT Thermal Power Plant has improved following the QC group activities.Additionally,the study provides strategic recommendations for enhancing the execution level of safety production management and engineering quality management,which scored lower in the evaluation.These recommendations include improving the implementation of policies,enhancing safety management levels,establishing a PDCA management model,encouraging full participation,and strengthening training.These strategies aim to provide strategic assurance and a referential method for the comprehensive quality management of the Boiler Engineering Department of DT Thermal Power Plant in the future.更多还原