【作者】 王杰；

【导师】 赫泉玲；

【作者基本信息】 吉林大学 ， 公共管理硕士（专业学位）， 2024， 硕士

【摘要】 随着行政审批制度改革的不断深入,市场主体登记“证照一码通”系统作为“放管服”改革路径中的生动实践,正日益成为优化营商环境、提高政府服务效率的重要途径,尤其在吉林省作为改革的先行者和试点地区,此举标志着我国营业登记制度向电子化、一体化治理迈进的重大步伐。然而,从实际运营效果来看,系统服务质量不尽人意,用户体验有待提高,事中事后监管不到位,数据信息共享不顺畅等问题开始浮现,这些问题的出现,对于我们推进政务服务创新实践意义重大,攸关政府治理能力和服务质量的提升。本研究旨在系统阐述这一改革举措的理论基础和操作机制,析病当前运行中的问题与困境,提出实质性可行性对策,揭示制度运行的内在逻辑,重新定义政府与市场的互动关系,并基于此提出促进政务信息共享、提高政府治理能力的建议和解决方案。本研究采纳了一个多维度服务质量评价体系,并尝试将“证照一码通”系统服务平台与当下最前沿的大数据、区块链等信息技术相结合,深入探讨电子政务如何助力政府治理创新。研究继而运用了调查问卷法、访谈法等多种研究方法,对吉林省当前运行的“证照一码通”系统进行了全面深入的研究分析。研究发现,尽管系统整体上明确了行政部门审批改革的目标,简化了市场主体申报流程,提高了市场主体业务办理效率,但其运作中仍存在着不可忽视的短板和欠缺。例如,从人才配备角度出发,业务人员不足已经成为制约系统服务质量提升的重要瓶颈;从系统设计角度来看,用户体验感不佳、故障报备率高、响应速度慢等问题亟待解决;从事后监管视角考虑,监管不到位导致了对市场主体行为的约束相对宽松;从信息共享维度分析,数据信息共享不顺畅,成为了政府内部职能部门无法及时有效沟通协调的主要障碍。在深入剖析问题成因后,本研究提出了针对性的对策建议:首先是建设高水平的商事登记专业队伍,通过使用人工智能技术提升工作效率,加大专业培训力度,构建持续学习的机制;其次是加强系统稳定性和安全性建设,推进技术更新迭代,如云计算、大数据、区块链技术的深度应用;第三是改进信用监管体系,扩充监管团队规模,引进先进的信息化监管工具,强化执法力度;最后是加大对信息共享机制的投入力度,形成数据标准化、系统整合的整体解决方案。论文创新点在于多维度服务质量评价体系的构建,以及政府与市场主体间新型互动关系的探讨,未来能够为我国电子政务发展提供实践经验和理论指导。更多还原

【Abstract】 With the deepening of the reform of the administrative examination and approval system,the registration system of "one code of license" by market entities,as a vivid practice in the reform path of "regulation service",is increasingly becoming an important way to optimize the business environment and improve the efficiency of government services,especially in Jilin Province,which is a pioneer and pilot area of reform.The move marks a major step for China’s business registration system to move towards electronic and integrated governance.However,from the actual operation effect,the service quality of the system is unsatisfactory,the user experience needs to be improved,the supervision during and after the event is not in place,and the sharing of data and information is not smooth.The emergence of these problems is of great significance for us to promote the practice of government service innovation,which is related to the improvement of government governance ability and service quality.This study aims to systematically elaborate the theoretical basis and operational mechanism of this reform measure,analyze the problems and difficulties in the current operation,propose substantive and feasible countermeasures,reveal the internal logic of the system operation,redefine the interaction between the government and the market,and based on this,propose suggestions and solutions to promote the sharing of government information and improve the governance ability of the government.This study adopts a multi-dimensional service quality evaluation system,and attempts to combine the service platform of the "license one code pass" system with the current cutting-edge information technology such as big data and blockchain,to deeply explore how e-government can help government governance innovation.The research then uses a variety of research methods such as questionnaire,interview and so on,to carry on a comprehensive and in-depth research and analysis of the current operation of Jilin Province "one code license" system.The study found that although the system as a whole has clarified the goal of administrative department approval reform,simplified the market entity declaration process,and improved the efficiency of market entity business management,there are still shortcomings and deficiencies in its operation that cannot be ignored.For example,from the perspective of talent allocation,the lack of business personnel has become an important bottleneck restricting the improvement of system service quality;From the perspective of system design,problems such as poor user experience,high fault reporting rate and slow response speed need to be solved;From the perspective of post-regulation,inadequate supervision leads to relatively loose constraints on the behavior of market entities;From the perspective of information sharing,data and information sharing is not smooth,which has become the main obstacle for the functional departments within the government to communicate and coordinate in a timely and effective manner.After in-depth analysis of the causes of the problem,this study puts forward targeted countermeasures and suggestions: First,build a high-level professional team of commercial registration,improve work efficiency by using artificial intelligence technology,increase professional training,and build a continuous learning mechanism;The second is to strengthen the stability and security of the system,and promote the iteration of technological updates,such as the deep application of cloud computing,big data,and blockchain technology;The third is to improve the credit supervision system,expand the size of the supervision team,introduce advanced information supervision tools,and strengthen law enforcement;Finally,it is to increase the investment in the information sharing mechanism to form an overall solution of data standardization and system integration.The innovation of this paper lies in the construction of multi-dimensional service quality evaluation system and the discussion of the new interactive relationship between the government and the market subject,which can provide practical experience and theoretical guidance for the development of e-government in our country in the future.更多还原