【作者】 张彬；

【导师】 刘洪；

【作者基本信息】 安徽大学 ， 图书情报与档案管理， 2023， 硕士

【摘要】 个性化是时下关注和讨论的焦点,是各行各业转变生产和服务方式,谋求创新和发展的桥梁,它体现了用户的差异化需求,展现了用户最真实的需要,在提高服务质量以及服务的精度和准度方面有着重要的作用。在个性化的应用方面最具有代表性的是电子商务平台,其利用用户画像、大数据、人工智能算法以及个性化推荐等相关技术精准地掌握了用户的个性化需求,为产品和服务的营销打通了一条快速的通道。档案行业也不例外,由于其承载着为用户提供利用和服务的历史使命,自然也需要探寻更为精准和高效的方式来提升服务质量以及资源的利用效率。但通过对当下面向用户的个性化需求开展数字档案信息服务的发展现状进行梳理和分析,发现我国数字档案信息资源的个性化服务工作存在着诸多的问题。因此,本文以用户的个性化需求为研究视角,综合运用多种研究方法,对当前数字档案信息个性化服务工作的实施现状以及档案用户的个性化需求状况进行调研和分析,提出当前个性化服务工作开展所存在的问题,并针对各项问题提出相应的优化策略,以期能为我国数字档案信息资源个性化服务工作进程的推进有一定的帮助。本文首先分析和梳理了国内外对于档案个性化服务的研究现状,了解当前档案学界对该主题的研究进展,其次对有关用户个性化需求的内涵和特点进行了界定,对数字档案信息服务所涉及的基本要素进行了阐释。然后从服务主体、服务内容、服务方式、服务反馈和人才配置等五个方面对当前各省级综合档案馆通过档案官方网站开展的数字档案信息服务现状进行分析和总结,接着又通过调查问卷的形式采集了用户关于个性化需求的相关信息。从服务主体、服务客体、服务内容、服务设施、服务方式和服务反馈等六个层面分析当前面向用户个性化需求开展的数字档案信息服务所存在的问题,并又从这六个层面提出相应的解决对策,最后对全文进行梳理和总结。更多还原

【Abstract】 Individuation is now the focus of attention and discussion,is all walks of life to change the way of production and service,seeking innovation and development of the bridge,it reflects the user’s differentiated needs,show the user’s most real needs,to improve the quality of service and service precision and accuracy has an important role.The representative e-commerce platform uses user portrait,big data,artificial intelligence algorithm,personalized recommendation and other related technologies to accurately grasp the personalized needs of users,opening up a fast channel for product and service marketing.The archives industry is no exception.As it bears the historical mission of providing users with utilization and services,it naturally needs to explore more accurate and efficient ways to improve the service quality and utilization efficiency of resources.But by combing and analyzing the status of the digital archive information service for users’ personalized needs,we find out that there are many problems in the personalized service of digital archive information resources in our country.Therefore,from the perspective of users’ personalized needs,this paper comprehensively uses a variety of research methods to investigate and analyze the current implementation status of digital archive information personalized service and the personalized needs of archive users,proposes the existing problems in the development of personalized service,and puts forward corresponding optimization strategies for each problem.In order to improve the process of personalized service of digital archive information resources.This paper firstly analyzes and combs the current research status of personalized archival service at home and abroad,and understands the research progress of the current archival circle on this topic.Secondly,it defines the connotation and characteristics of users’ personalized needs,explains the basic elements involved in digital archival information service,and analyzes the significance of personalized needs for developing archival information service.Then,from the five aspects of service subject,service content,service mode,service feedback and talent allocation,the current situation of digital archive information service carried out by provincial general archives through the official website of archives is analyzed and summarized.Then,the relevant information about users’ individual needs is collected through questionnaires.From the six aspects of service subject,service object,service content,service facilities,service mode and service feedback,this paper analyzes the existing problems of digital archive information service that is currently carried out to meet users’ individual needs,and proposes corresponding solutions from these six aspects.Finally,this paper summarizes and summarizes the full text.更多还原