【作者】 杨剑；

【导师】 陈永进；

【作者基本信息】 重庆大学 ， 公共管理， 2021， 硕士

【摘要】 政府治理能否提升民众获得感、幸福感、安全感水平,直接影响公众对政府的评价和信任程度。政府公信力是公众对于政府行为与结果的一种积极的认知、情感与行为倾向。政府公信力的结构与实证研究,不仅有助于了解政府在公众心目中实际形象,提升公众合作行为,实现共享共治乃至社会和谐,也有助于丰富社会治理中政府信任的相关研究。本研究在文献分析、专家咨询、综合社会调查数据预研究的基础上,首先编制了具有良好信效度的政府公信力问卷,其次用问卷对857名被试进行了测查,考察了政府公信力的现状,分析了政府绩效、尊重权威与政府公信力的关系。最后,用61名被试进行了行为实验,验证了政府公信力对公众合作行为的影响。主要结论如下:第一,政府公信力包含认知信任、情感信任、行为信任三个成分。第二,政府公信力整体均值1.70,在性别、教育程度、家庭经济状况、居住地、家庭成员职业上存在差异。第三,政府公信力与政府绩效、尊重权威存在正相关,政府绩效部分正向预测政府公信力,尊重权威起部分调节作用。第四,政府公信力水平的不同,公民的信息共享、参与治理等合作行为也有差异。针对研究结论我们提出,从改善政府社会管理与公共服务绩效以提升政府公信力,实现现代化治理;公众参与社会治理,与政府进行合作,实现共治。更多还原

【Abstract】 Whether the governance can improve people’s sense of gain,happiness,and security directly affects the public’s evaluation and trust in the government.Government credibility is a positive perception,emotion and behavioral tendency of the public towards government behavior and results.The structure and empirical research of government credibility will not only help to understand the actual image of the government in the eyes of the public,enhance public cooperation behavior,realize shared co-governance and even social harmony,but also help expand social trust research.Based on literature analysis,expert consultation,and comprehensive social survey data pre-study,this study first compiled a government credibility questionnaire with good reliability and validity,and then used the questionnaire to test 857 subjects to investigate the government’s credibility.The status quo,analyzes the relationship between government performances,respect for authority and government credibility.Finally,an intervention experiment was conducted with 61 subjects to verify the influence of government credibility on public cooperative behavior.The main conclusions are as follows:First,government credibility includes three components: cognitive trust,emotional trust,and behavioral trust.Second,the overall average value of government credibility is 1.70,and there are differences in gender,education level,family economic status,place of residence,and family members.Third,there is a positive correlation between government credibility and government performance and respect for authority.The government performance part positively predicts government credibility,and respect for authority plays a partly regulating role.Fourth,the level of government credibility is different,and citizens’ cooperative behaviors such as information sharing and participation in governance are also different.In response to the research conclusions,we propose to improve government social management and public service performance to enhance government credibility and achieve modern governance;the public participates in social governance,cooperates with the government,and achieves co-governance.更多还原